{"id":24993,"date":"2023-02-20T10:43:59","date_gmt":"2023-02-20T10:43:59","guid":{"rendered":"https:\/\/info.xooply.id\/?page_id=24993"},"modified":"2023-02-23T07:36:28","modified_gmt":"2023-02-23T07:36:28","slug":"faq-online-commerce","status":"publish","type":"page","link":"https:\/\/info.xooply.id\/?page_id=24993","title":{"rendered":"FAQ Xooply.ID"},"content":{"rendered":"\t\t
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Pertanyaan Seputar Xooply.ID<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Akun<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Registrasi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tBagaimana cara mendaftar akun B2B?\n
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  1. Admin melakukan penambahan akun Buyer Pusat melalui menu Buyer Company.<\/li>\n\nData Buyer Pusat:\n
      \n \t
    1. Nama Perusahaan<\/li>\n \t
    2. Nama Lengkap<\/li>\n \t
    3. Email<\/li>\n \t
    4. NIK<\/li>\n \t
    5. Posisi<\/li>\n \t
    6. No telp kantor & No Telp<\/li>\n \t
    7. Alamat<\/li>\n<\/ol>\n
    8. Admin melakukan penambahan akun Buyer Child untuk Seller Parent yang sudah dibuat sebelumnya.<\/li>\n\nData Buyer Child Company:\n\n
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      1. Nama Parent Company<\/li>\n \t
      2. Profile\n
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        • Nama Child Company<\/li>\n \t
        • ID Cost Center<\/li>\n \t
        • Nomor NPWP<\/li>\n \t
        • File NPWP (Opsional)<\/li>\n \t
        • Wapu\/non-Wapu<\/li>\n \t
        • Kewajiban Pajak<\/li>\n<\/ul>\n<\/li>\n \t
        • Detail Bank\n
            \n \t
          • Nama Bank<\/li>\n \t
          • Nomor Rekening Bank<\/li>\n \t
          • Nama Pemilik Rekening<\/li>\n \t
          • Bank Branch<\/li>\n<\/ul>\n<\/li>\n \t
          • Alamat Pengiriman\n
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            • Detail Alamat<\/li>\n \t
            • Nama Penerima<\/li>\n \t
            • No Telepon<\/li>\n \t
            • Tag<\/li>\n \t
            • Provinsi<\/li>\n \t
            • Kota\/Kabupaten<\/li>\n \t
            • Kecamatan<\/li>\n \t
            • Kelurahan<\/li>\n \t
            • Kode Pos<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              Aktivasi Akun\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              \n\t\t\t\t\t\t\t\t\tCara aktivasi akun\n
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              1. Setelah akun berhasil didaftarkan, email yang berisi tombol Aktivasi Akun telah dikirimkan ke alamat email yang didaftarkan.<\/li>\n \t
              2. Cek folder inbox\/spam email yang didaftarkan.<\/li>\n \t
              3. Buka email yang telah diterima.<\/li>\n \t
              4. Klik tombol \u201cKonfirmasi\u201d.<\/li>\n \t
              5. Buat password login akun Anda.<\/li>\n<\/ol>\nTidak menerima email aktivasi akun\n
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                • Apabila Anda tidak menerima email Aktivasi Akun, cek kembali folder spam email Anda.<\/li>\n \t
                • Apabila email Aktivasi Akun tidak Anda terima, silahkan menghubungi layanan customer service Kami.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  Login<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  \n\t\t\t\t\t\t\t\t\tTidak bisa login\n
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                  • Jika mengalami kendala login, pastikan Anda sudah melakukan Aktivasi akun dan alamat email serta password yang dimasukkan sudah benar.<\/li>\n<\/ul>\nBagaimana jika saya lupa password login?\n
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                    1. Pada halaman login, klik tombol \u201cLupa kata sandi?<\/li>\n \t
                    2. Masukkan alamat email yang terdaftar.<\/li>\n \t
                    3. Klik tombol Reset Password.<\/li>\n \t
                    4. Cek folder inbox\/spam email yang terdaftar.<\/li>\n \t
                    5. Klik link untuk memasukkan password baru.<\/li>\n \t
                    6. Masukkan password baru yang Anda inginkan.<\/li>\n \t
                    7. Selesai.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                      Reset Password Login<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                      \n\t\t\t\t\t\t\t\t\tBagaimana cara mereset password login?<\/span>\n
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                      1. Login ke Xooply.ID<\/li>\n \t
                      2. Masuk ke menu Akun Saya.<\/li>\n \t
                      3. Pilih sub menu Password.<\/li>\n \t
                      4. Masukkan password saat ini.<\/li>\n \t
                      5. Masukkan password baru.<\/li>\n \t
                      6. Konfirmasi password baru.<\/li>\n \t
                      7. Klik Simpan.<\/li>\n<\/ol>\nTidak menerima email reset password\n
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                        • Apabila Anda tidak menerima email reset password, cek kembali folder spam email Anda.<\/li>\n \t
                        • Apabila email reset password tidak Anda terima, silahkan menghubungi layanan customer service Kami<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          Perubahan Data Staff\/Manager<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          \n\t\t\t\t\t\t\t\t\tBagaimana cara mengubah data staff\/manager?\n
                          • Untuk perubahan data staff\/manager silahkan menghubungi layanan customer service Kami.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                            Ubah Email<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                            \n\t\t\t\t\t\t\t\t\tBagaimana cara mengubah email<\/span>\n
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                            • Untuk perubahan alamat email, silahkan menghubungi layanan customer service Kami.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                              Ubah\/tambah Alamat Pengiriman<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                              \n\t\t\t\t\t\t\t\t\tBagaimana cara menambah alamat pengiriman?\n
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                              1. Login ke Xooply.ID.<\/li>\n \t
                              2. Masuk ke menu Akun Saya<\/li>\n \t
                              3. Pilih sub menu Alamat.<\/li>\n \t
                              4. Klik Tambah Alamat.<\/li>\n<\/ol>\nBagaimana cara mengubah alamat pengiriman?\n
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                                1. Login ke Xooply.ID.<\/li>\n \t
                                2. Masuk ke menu Akun Saya<\/li>\n \t
                                3. Pilih sub menu Alamat.<\/li>\n \t
                                4. Pilih alamat yang akan diubah, klik tombol Ubah Alamat.<\/li>\n \t
                                5. Ubah alamat sesuai dengan yang diinginkan.<\/li>\n \t
                                6. Klik tombol Simpan.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                                  Anggaran<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                  \n\t\t\t\t\t\t\t\t\tApa itu Anggaran?\n
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                                  • Anggaran merupakan salah satu metode pembayaran yang dapat digunakan untuk pembelian B2B.<\/li>\n \t
                                  • Anngaran akan ditambahkan kedalam akun buyer dalam estimasi H+2 setelah tanggal 20 setiap bulannya.<\/li>\n \t
                                  • Anggaran yang masih tersisa pada bulan berjalan, tidak akan diakumulasikan ke anggaran bulan berikutnya.<\/li>\n<\/ul>\nBagaimana cara menambah Anggaran\n
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                                    • Apabila Anggaran yang telah ditambahkan kedalam akun Anda tidak memadai, silahkan menghubungi layanan customer service Kami untuk permintaan penambahan Anggaran.<\/li>\n<\/ul>\nBagaimana cara mengubah Anggaran.\n
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                                      • Silahkan menghubungi layanan customer service Kami untuk permintaan perubahan Anggaran.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                                        Produk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                        \n\t\t\t\t\t\t\t\t\tApakah harga produk di Xooply sudah termasuk PPh pasal 22?\n
                                        • \nBelum. Harga produk yang tampil belum termasuk PPh pasal 22. Perhitungan nilai PPh 22 akan muncul pada saat pembeli melakukan checkout pesanan.\n<\/ul>\nApakah harga produk di Xooply sudah termasuk pajak 11%?\n
                                          • \nBelum. Untuk pembayaran melalui anggaran, pajak 11% akan dikenakan saat penagihan invoice.<\/li>\n<\/ul>\nBagaimana jika stock barang tidak sesuai dengan yang ingin di beli ?\n
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                                            • Silahkan menghubungi layanan customer service Kami untuk permintaan penambahan stok produk yang Anda inginkan.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                                              Transaksi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                              Panduan membuat pesanan.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                              \n\t\t\t\t\t\t\t\t\tBuyer Staff (Checkout Produk)\n
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                                              1. Setelah Buyer Staff Login, Buyer dapat mencari produk yang ingin dibeli melalui homepage Buyer Platform.<\/li>\n \t
                                              2. Buyer Staff dapat melakukan checkout produk secara langsung melalui Product Detail Page atau menambahkan produk ke dalam keranjang (cart) agar dibeli secara langsung dengan produk lainnya.<\/li>\n \t
                                              3. Buyer Staff dapat memilih dan melakukan pembelian produk pada halaman Checkout.<\/li>\n \t
                                              4. Buyer Staff melakukan penambahan beberapa detail pemesanan seperti:\n
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                                                • Alamat Pengfiriman<\/li>\n \t
                                                • Jasa Pengiriman<\/li>\n \t
                                                • Metode Pembayaran<\/li>\n \t
                                                • Estimasi Penerimaan Barang<\/li>\n \t
                                                • Catatan Pemesanan<\/li>\n<\/ul>\n<\/li>\n<\/ol>\nApproval Manager\n
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                                                  1. Setelah Buyer Staff berhasil melakukan pemesanan, Buyer Manager harus melakun approval melalui menu Permintaan Pembelian agar PR dapat diproses.<\/li>\n \t
                                                  2. Buyer Manager dapat menyetujui atau menolak Permintaan Pembelian (PR) yang telah diajukan.<\/li>\n<\/ol>\nPesanan belum diterima.\n
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                                                    • Jika Anda belum menerima barang yang dipesan, silahkan mengubungi layanan customer service Kami dengan menyebutkan nomor pemesanan (Nomor PO<\/strong>) yang dimaksud.<\/li>\n<\/ul>\nBarang yang diterima tidak sesuai\n
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                                                      • Jika barang yang Anda dipesan tidak sesuai, silahkan mengubungi layanan customer service Kami dengan menyebutkan nomor pemesanan (Nomor PO<\/strong>) yang dimaksud serta lampirkan foto \/ video barang yang diterima.<\/li>\n<\/ul>\nBarang yang diterima tidak lengkap\n
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                                                        • Jika barang yang Anda dipesan tidak sesuai, silahkan mengubungi layanan customer service Kami dengan menyebutkan nomor pemesanan (Nomor PO<\/strong>) yang dimaksud serta lampirkan foto \/ video barang yang diterima.<\/li>\n<\/ul>\nBarang yang diterima rusak\n
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                                                          • Jika barang yang Anda dipesan tidak sesuai, silahkan mengubungi layanan customer service Kami dengan menyebutkan nomor pemesanan (Nomor PO<\/strong>) yang dimaksud serta lampirkan foto \/ video barang yang diterima. <\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                                                            Pembayaran<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                                            Tentang metode pembayaran<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                                            \n\t\t\t\t\t\t\t\t\tMetode pembayaran apa saja yang tersedia di Xooply.ID?\n
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                                                            • Untuk membayarkan barang pesanan Anda, xooply.id menyediakan 2 pilihan metode pembayaran: Anggaran (Khusus Transaksi B2B) dan Virtual Akun (Khusus Transaksi B2C)<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                                              Anggaran<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                                              \n\t\t\t\t\t\t\t\t\tBagaimana cara menggunakan Anggaran untuk pembayaran?<\/span>\n
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                                                              1. Ketika buyer staff membuat pesanan dan disetujui manager, maka anggaran yang tersedia di akun akan otomatis berkurang sesuai total pembelanjaan Anda.<\/li>\n \t
                                                              2. Ketika invoice sudah diberikan oleh admin kepada Buyer Group, Buyer Group dapat melakukan pembayaran dengan total yang sudah tersedia ke nomor rekening yang sudah tercantum pada Invoice.<\/li>\n \t
                                                              3. Ketika pembayaran sudah dikonfirmasi oleh Tim Finance, maka Admin dapat melakukan Konfirmasi Pembayaran invoice di halaman detail Invoice dengan rincian data sebagai berikut: a. Bukti Pembayaran (Wajib) b. Bukti PPH 23 (Opsional).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                                                Virtual Akun<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                                                \n\t\t\t\t\t\t\t\t\tPanduan pembayaran Virtual Akun\n
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                                                                1. Pilih pembayaran Virtual Akun.<\/li>\n \t
                                                                2. Pilih Bank.<\/li>\n \t
                                                                3. Lanjutkan Pembayaran.<\/li>\n \t
                                                                4. Nomor Virtual Akun pembayaran akan muncul pada halaman konfirmasi pembayaran.<\/li>\n \t
                                                                5. Copy nomor Virtual Akun yang telah Anda terima.<\/li>\n \t
                                                                6. Lakukan pembayaran sebelum batas waktu yang diberikan berakhir (1×24 jam).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                                                  Pertanyaan Seputar Xooply.ID Akun Registrasi Bagaimana cara mendaftar akun B2B? Admin melakukan penambahan akun Buyer Pusat melalui menu Buyer Company. Data Buyer Pusat: Nama Perusahaan Nama Lengkap Email NIK Posisi No telp kantor & No Telp Alamat Admin melakukan penambahan akun Buyer Child untuk Seller Parent yang sudah dibuat sebelumnya. Data Buyer Child Company: Nama […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-24993","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ Xooply.ID | Xooply<\/title>\n<meta name=\"description\" content=\"Pertanyaan yang Sering Diajukan (FAQ) - 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